Cancellation and Refund Policy

Customer-friendly policies designed for trust and transparency

Cancellation Policy

Retail customers can return/exchange products within 30 days from the date of purchase if unsatisfied, or in case of a manufacturing/packaging defect.

  • Returns must be made to the distributor from whom the product was purchased.
  • Original customer order receipt and valid reason must be provided.
  • If the customer requests a refund/replacement, the distributor must satisfy the request and claim it back from the company.
Distributor return checklist (within 30 days of invoice):
  • ✔ Product Return Form
  • ✔ Valid Reason
  • ✔ Copy of Invoice
  • ✔ Copy of Customer Order Receipt
  • ✔ Returned Products

Buy Back Policy

Distributors resigning can return unopened, resaleable products in good condition with at least 3 months’ shelf life, provided the invoice is within 30 days.

Refund Amount: Distributor price minus bonuses paid and a 10% service fee.

Note: Distributors should only buy what they can realistically sell in 30 days.

Return Policy

If:

  • Items were short-supplied
  • Wrong items delivered
  • Items arrived damaged

Report within 24 hours to support@chemfreeindia.com or via WhatsApp with proof (photo/video).

If error is verified:
  • ✅ Missing items sent within 7 working days (free).
  • ✅ Damaged/wrong items returned at Chemfree's expense. Replacements dispatched in 7 working days.

❗ Claims made after 24 hours of delivery will not be accepted.

Refund Policy

If you are not satisfied with a product due to valid reasons, return it within 30 days of the invoice date. Products must be:

  • 📦 Unopened and unused
  • ✅ Resalable and undamaged
  • 📅 Have at least 3-month shelf life

Refunds are processed within 30 working days after return, minus:

  • 🚚 Actual shipping charges
  • 💼 10% service fee

If returned after 30 days (with valid reasons and approval), deductions will also include:

  • 📉 Commissions paid
  • ⚖ Other applicable charges

Returns due to misuse, manipulation, or refusal to retail/use are not accepted.

Important Notes

  • 📇 Proof of identity may be requested at delivery. Failure to comply may lead to cancellation.
  • 🚫 Some products may be non-refundable due to their nature (e.g., hygiene products).
  • ⚠ Chemfree reserves the right to cancel orders due to pricing errors, stock issues, or payment risks. In such cases, prepaid amounts will be refunded.